What is IATA's ISAGO certification?

IATA's Safety Audit of Ground Operations (ISAGO) programme is an internationally recognised system for assessing the operational management and control systems of an organisation that provides ground handling services for airlines. ISAGO is based on industry-proven quality audit principles and is structured to ensure a standardised audit with consistent results across aviation businesses. 

As the businesses of ground services providers are so diverse; ranging from airside passenger transport and baggage handling to load control and cargo handling, the ISAGO approach combines a framework of audit standards (suitable for all Ground Services Providers) with specific standards for each individual activity. This enables the ISAGO audit to be utilised by ground handling companies of all sizes from a single station to multinational enterprises. 

IATA's ISAGO registration scheme aims to offer ground handling and airport businesses the following benefits:

  • Safer ground operations, fewer accidents and injuries
  • Elimination of redundant audits from airlines
  • Reduced costs: less damage and less audits
  • Uniform audit process and harmonised standards
  • Improved safety oversight
  • Harmonized auditor training and qualifications
  • Improved quality standards
  • Enhanced understanding of high risk areas within ground operations

Arepo's Ground Operations Software System (GOSS) is provided to aviation ground handling customers as Software as a Service (SaaS). Once an account is set up, users access the system through simple, intuitive web pages.  Owning a company subscription to this online database product could not be easier. If you are interested in this product to help manage your ISAGO certification process or our bespoke development services then please call our sales team on +44 (0)20 7280 4390 or contact us online for further details.

Aviation Ground Operations

ISAGO auditing

record airside accidents and incidents to help your IATA ISAGO registration and accreditation

Accident recording

manage internal RIDDOR processes and reporting

Delay recording

report operational delays to clients and customers

Data centralisation

solutions to centralise business data and improve disaster recovery

No unforeseen costs

fixed price confidence

Our customers say

"GOSS is a superb software solution for us, which helps us maintain our ISAGO accreditation year on year"

Sales & Support

+44 (0)20 7280 4390