Prompts and Alerts

The prompts and alerting functionality within GOSS plays a major role in impacting the speed with which our clients are processing non-conformance issues identified through the audit and operational checklist processes. Adoption of this escalation functionality has seen a dramatic reduction of the time it takes to address issues down to less than a third of the pre-escalation process.

How It Works

• Non-conformance issues are identified through the use of the checklist module
• Managers are alerted to any non-conformance issues related to their department/s
• Users are assigned tasks to address the non-conformance
• If these tasks are not completed an automated escalation process commences alerting managers up the line
  e.g. Station Manager alerted in 3 days, Area Manager alerted after 7 days, Operations Director alerted after 15 days
• The alerts automatically generate an email to the relevant staff which is sent every day until the task is completed
• Custom home pages flag up pending actions per user when appropriate

This functionality demonstrates how GOSS achieves great results through: -

• alerting managers when non-conformance issues are identified
• regularly advising users when they have issues to investigate and fix
• escalating issues when they are not completed within a relevant timeframe
• simple online forms which standardise data capture
• central collation of all audit information
• secure access from anywhere for anyone in your business
• automation helping to reduce the time to investigate non-conformance issues and act on their outcomes
• produces auditable information assisting accreditation and SLAs
• swifter response to help to reduce the companies' exposure to / missing contractual obligations

Arepo's Ground Operations Software System (GOSS) is provided to aviation ground services providers as Software as a Service (SaaS). Once an account is set up, users access the system through simple, intuitive web pages.  Owning a company subscription to this online database product could not be easier. If you are interested in this product or our bespoke services then please call our sales team on +44 (0)20 7280 4390 or contact us online for further details.