Completing ISAGO audits for Ground Services Providers

When completing an ISAGO audit for any ground services business, IATA mandate the forms that must be used. By converting these IATA audits from paper-based to online forms, Arepo have added non-compliance automation to the audit process. During an ISAGO audit, auditors complete the online form (often using a tablet device) and operations managers are immediately alerted to any non-compliance issues. Operations managers can then investigate and address the ISAGO non-compliance. Each action and it's response is recorded within the application. Escalation rules can also be applied ensuring that all non-compliance issues are dealt with in a timely fashion.

All audits completed are stored within each account providing historical analysis to be completed as part of your continuous improvement programme.

ISAGO audits can either be completed as part of a ground handler's internal business processes or by an external auditor. By using the online ISAGO forms for both internal and external audits, ground service providers can use the Ground Ops Software application to achieve and maintain their ISAGO accreditation.

A GOSS account provides you with:

  • Your own branded database application where you can log details of your services within a centralised database
  • Provide varied login access to Supervisors, Departmental Managers, and back office staff
  • Receive email notifications and alerts
  • Access to management reports comparing manual handling audits across multiple locations

Owning a company subscription to the Ground Operations Software System could not be easier. If you are interested in this product or our bespoke services then please call our sales team on +44 (0)20 7280 4390 or email for further details.

Aviation Ground Operations

ISAGO auditing

record airside accidents and incidents to help your IATA ISAGO registration and accreditation

Accident recording

manage internal RIDDOR processes and reporting

Delay recording

report operational delays to clients and customers

Data centralisation

solutions to centralise business data and improve disaster recovery

No unforeseen costs

fixed price confidence

Our customers say

"GOSS is a superb software solution for us, which helps us maintain our ISAGO accreditation year on year"

Sales & Support

+44 (0)20 7280 4390